Receiving help
If I have given you the link to this page, it means that I want to help you. However, to save our time, I would hope that you could do a few preliminary things first. Please follow the instructions below depending on the type of the device you need help with.
Windows computer
- If the device has a battery, connect it a power supply and charge it to at least 80 %
- Install the latest Windows Updates
- Instructions are available here
- Please reboot the computer after the updates if it asks you to do so.
- Install and run my maintenance script
- Instructions are available here
- Installing and running the script can be somewhat complicated, but please at least try.
- If I have asked you to install TeamViewer, please install it using my installer script that gets installed along with the maintenance script. If you have issues in installing using the installer script, you can download TeamViewer here instead.
Android device
- If the device has a battery, connect it to a power supply and charge it to at least 80 %
- Install the latest firmware update
- Instructions are available here
- Install app updates from Google Play
- Instructions are available here
- Ensure that there is some available storage space
- Instructions for freeing up space are available here
- If I have asked you to install TeamViewer, please download it from here